Return Policy[a]

At Cosmetics Direct, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Returns

Items may be eligible for return within 14 days[b] of delivery, provided they are:

  • Unused and unopened
  • In their original packaging
  • In the same condition as received
  • Accompanied by proof of purchase

For hygiene and safety reasons, we cannot accept returns or exchanges on products that have been opened, used, or tampered with unless they are faulty or were received in error.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery. To help us resolve the issue quickly, please include your order number along with clear photographs of the product and packaging.

Once your request has been reviewed, we will advise you on the next steps and, where appropriate, arrange a replacement or refund[c].

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.

If approved, refunds will be processed to your original method of payment within a reasonable timeframe. Please note that processing times may vary depending on your payment provider.

Non-Returnable Items

The following items are generally not eligible for return:

  • Opened or used cosmetic and skincare products
  • Products with broken or removed seals
  • Clearance or promotional items (unless faulty)
  • Gift cards or digital products, where applicable

Return Shipping

Unless the return is due to a damaged, defective, or incorrectly supplied item, customers are responsible for the cost of returning products.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Contact Us

If you have any questions about our Return Policy or would like to request a return, please contact our customer support team. We will be happy to assist you.

[a] This is just a general reference and should be amended to reflect Cosmetics Direct’s specific business practices, shipping procedures, and applicable consumer protection laws
[b] This is just an assumption, it should be changed to the actual number of days
[c] This should also be changed, if this is not the usual procedure